Agreement to Use MamaEgima
This User Agreement applies when you use https://mamaegima.com, the MamaEgima Android app, product groups, Chat MamaEgima, saved products, notifications, order history, receipt uploads, and related customer support services provided by MamaEgima.com Global Venture. By continuing to use MamaEgima, you agree to this User Agreement together with our Terms of Service, Privacy Policy, Community Guidelines, Chat Policy, Group Policy, and Notification Policy.
Account and Guest Sessions
You may use MamaEgima through an account, phone-linked customer profile, app device, or guest website session. You must provide accurate name, phone number, delivery details, receipt information, and support details when placing orders or requesting help.
Shopping Responsibilities
You agree to review product names, images, prices, colors, sizes, delivery options, and payment instructions before ordering. Products such as handbags, slippers, sandals, heels, and fashion accessories may sell out quickly, and availability is confirmed only when MamaEgima approves the order.
Payments and Receipts
Bank transfer payments and uploaded receipts must be genuine and related to the order. Fake receipts, duplicate payment claims, altered screenshots, misleading bank references, or fraudulent payment behavior may lead to order rejection, account restriction, report review, or legal action.
Chat and Staff Interaction
You may chat with MamaEgima staff/admin for product help, order support, receipt confirmation, delivery updates, refund support, and account or data requests. Admin/staff may initiate chat with online users to assist navigation and support. Users must communicate respectfully and must not harass, threaten, insult, impersonate, or abuse staff or other customers.
Groups and Product Notifications
You may join product groups and receive product updates from groups or from a General Group where supported, subject to notification consent and device settings. Admin/staff product posts may trigger app or web notifications. You may opt out of notifications through device, browser, or app settings where available.
User Content
Messages, reports, product forwarding, receipt uploads, and images you submit must be lawful, accurate, respectful, and related to MamaEgima shopping or support. MamaEgima may review user content for safety, fraud prevention, moderation, dispute resolution, support quality, and legal compliance.
Restrictions
- Do not abuse staff or customers.
- Do not upload illegal, pornographic, hateful, violent, fraudulent, or infringing content.
- Do not send fake receipts, manipulate orders, attempt fraud, scrape platform data, attack the website/app, spam chats or groups, or misuse notifications.
Account and Data Rights
You may request access, correction, account deletion, or selected data deletion through MamaEgima public legal pages. Some order, payment, receipt, delivery, fraud-prevention, tax, accounting, and legal records may be retained where required or reasonably necessary.
Enforcement
MamaEgima may warn users, restrict messages, remove users from groups, suspend accounts, reject orders, permanently ban abusive users, create moderation logs, or report serious fraud, threats, or illegal activity to appropriate authorities.
Contact
MamaEgima.com Global Venture, Nigeria. Website: https://mamaegima.com. Support email: support@mamaegima.com.
Legal Disclaimer
This policy is provided for transparency and should not be considered a substitute for independent legal advice.