Who We Are
MamaEgima.com Global Venture operates https://mamaegima.com, the MamaEgima Android app, product groups, push notifications, and real-time customer support for fashion e-commerce in Nigeria.
Information We Collect
- Name, phone number, email, delivery address, state, city, and order details.
- Chat messages with MamaEgima staff/admin, uploaded receipts, uploaded images, and support attachments.
- Device information, browser information, IP address, device ID, app usage activity, and push notification token.
- Products viewed, products saved or wishlisted, group activity, notification consent, order history, payment and receipt verification records.
How We Use Information
- Create and manage customer accounts, guest sessions, order history, saved products, and support records.
- Process orders, verify bank transfers and receipts, prevent fraud, approve or reject orders, and arrange delivery.
- Provide customer support, chat support, staff/admin routing, receipt verification, dispute resolution, and support quality review.
- Send product notifications, General Group notifications, order updates, chat replies, promotional messages, and new arrival alerts where consent or platform settings allow.
- Improve analytics, security, fraud detection, inventory planning, product recommendations, and app reliability.
How We Share Information
- With logistics providers such as GIG Logistics, motor park delivery contacts, or delivery partners to complete delivery.
- With payment verification providers, banking references, or internal finance/support staff for receipt and payment confirmation.
- With MamaEgima customer support staff, admins, and authorized staff who need the information to serve customers.
- With legal authorities, regulators, courts, law enforcement, or fraud-prevention bodies when required by law or necessary to protect rights and safety.
No Sale of Personal Data
MamaEgima does not sell user personal data. We use customer information to operate shopping, delivery, support, security, notifications, and legal compliance services.
Chat, Groups, and User Generated Content
Messages, product forwarding, receipt uploads, group activity, and reports may be reviewed for safety, fraud prevention, moderation, dispute handling, legal compliance, and support quality. Users should not upload illegal, abusive, fraudulent, sexual, hateful, or infringing content.
Notification Consent
Users may grant, deny, or withdraw push notification consent. Device settings, browser settings, Android settings, and in-app controls may affect whether notifications are delivered. Withdrawing consent may stop product alerts, group alerts, and chat notifications on that device.
Retention
MamaEgima keeps data only as needed for shopping, support, legal compliance, fraud prevention, tax, accounting, delivery, dispute resolution, and operational records. Some transaction records may be retained even after deletion requests where required by law or necessary to protect legitimate business interests.
User Rights
Users can request access, correction, restriction, or deletion of their data. Users can delete their account or submit a data deletion request through the public deletion pages. Requests are reviewed to confirm identity, prevent fraud, and preserve legally required records.
Security
MamaEgima uses access controls, admin authentication, role-based permissions, HTTPS deployment, backend validation, moderation records, and operational security practices to protect data. No system is perfect, so users should avoid sending unnecessary sensitive information through chat.
Children
MamaEgima is intended for customers who can make lawful shopping decisions. We do not knowingly target children for account creation or purchases.
Contact
Privacy requests may be sent to support@mamaegima.com or submitted through https://mamaegima.com/data-deletion and https://mamaegima.com/delete-account.
Legal Disclaimer
This policy is provided for transparency and should not be considered a substitute for independent legal advice.