Acceptance of Terms
These Terms of Service apply when you use https://mamaegima.com, the MamaEgima Android app, product groups, chat, customer support, order services, and related features provided by MamaEgima.com Global Venture. By browsing, creating an account, saving products, chatting with staff, joining groups, placing an order, or accepting notifications, you agree to these terms.
Eligibility
MamaEgima serves Nigerian fashion customers and buyers who can lawfully enter shopping transactions. If you use the service for another person, you confirm that you have authority to provide their delivery and contact information.
Account Responsibility
You are responsible for information submitted through your account, device, phone number, or guest session. Keep your device and account access secure. MamaEgima may use phone, email, device, order, and chat signals to connect your shopping history and support requests.
Product Browsing and Saving
Customers may browse handbags, slippers, sandals, heels, and fashion accessories, save products, view groups, receive product alerts, and forward products to staff chat. Product images, colors, styles, sizes, availability, and prices may change as stock moves quickly.
Orders
An order is created when checkout details are submitted. MamaEgima may review orders for stock, delivery availability, duplicate submissions, pricing errors, fraud risk, and payment confirmation before approval. Order history may remain available to help with customer support and transaction records.
Bank Transfer Payment and Receipt Submission
Customers may pay by bank transfer. Some payments may be detected automatically where supported. Where receipt confirmation is required, customers must upload a clear receipt through Chat MamaEgima or the approved internal receipt flow. Fake receipts, altered screenshots, duplicate claims, or misleading payment statements are prohibited.
Order Approval or Rejection
MamaEgima may approve, reject, cancel, or hold orders where payment is missing, payment is incomplete, receipt verification fails, stock is unavailable, delivery information is invalid, fraud is suspected, or a payment window expires.
Pricing, Availability, and Product Changes
Prices may change without notice. Product availability is not guaranteed until an order is approved and stock is reserved or confirmed. MamaEgima may correct product information, remove unavailable products, or substitute communication channels for support.
Delivery Disclaimer
Delivery may be through GIG Logistics, motor park delivery, or another agreed method. Delivery estimates are not guarantees. Customer availability, incorrect phone numbers, incomplete addresses, logistics delays, weather, holidays, park schedules, or third-party courier issues may affect delivery.
Chat Rules
Chat MamaEgima is for product help, order support, receipt confirmation, delivery support, and customer service. Users must not harass staff, send illegal content, send fake receipts, threaten anyone, impersonate others, spam, or misuse the chat. MamaEgima may review chat messages for safety, fraud prevention, dispute resolution, and service quality.
Group Rules
Product groups and general group notifications are for product discovery, updates, and fashion shopping. Users must follow community guidelines and acceptable use rules. Admin or staff product posts may trigger notifications, subject to user notification consent and device settings.
Suspension and Termination
MamaEgima may restrict chat, remove a user from groups, suspend an account, decline orders, block abusive conduct, or terminate access where the user violates these terms, attempts fraud, abuses staff or customers, or creates safety or legal risk.
Limitation of Liability
To the maximum extent permitted by Nigerian law, MamaEgima is not liable for indirect losses, delivery delays caused by third parties, user device issues, network outages, incorrect customer details, or loss arising from misuse of chat, groups, notifications, or payment instructions.
Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Disputes should first be raised through MamaEgima support for review and resolution.
Contact
MamaEgima.com Global Venture, Nigeria. Website: https://mamaegima.com. Support email: support@mamaegima.com.
Legal Disclaimer
This policy is provided for transparency and should not be considered a substitute for independent legal advice.